American Airlines launched an investigation to identify two of its employees after actress Lena Dunham informed the airline she had overheard a private conversation in which they’d engaged in “transphobic talk” — but after looking into the complaint, the airline said it could not “substantiate” it. The saga began Thursday, when Dunham tweeted to American Airlines that while walking in a terminal, she had overheard a private conversation between two employees “about how trans kids are a trend they’d never accept a trans child and transness is gross.”
“I think it reflects badly on uniformed employees of your company to have that kind of dialogue going on. What if a trans teen was walking behind them? Awareness starts at home but jobs can set standards of practice,” Dunham wrote the airline in direct messages she later posted to social media.
“From the team members we hire to the customers we serve, inclusion and diversity is a way of life at American Airlines,” the airline said in a statement. “Every day, our team members work to make American a place where people of all generations, races, ethnicities, genders, sexual orientations, religious affiliations and backgrounds feel welcome and valued.” However, an airline spokesperson told Fox News Friday that the company was not yet able to find any evidence of wrongdoing.
“We always look into complaints from customers, but at this time, we are unable to substantiate these allegations,” the spokesperson said.